| Documentation
Back to Store
WELCOME

Getting Started with The Vault Guard

Welcome to your new client portal. This dashboard is your central hub for managing digital services, viewing invoices, and contacting our team.

Create Account

Register with your email to access your secure dashboard.

Instant Activation

Most services activate instantly after payment. No waiting required.

Dedicated Support

Access support tickets or chat directly from your "My Account" area.

BILLING

Billing & Payments

Accepted Methods

We accept manual payment methods (Bank Transfer, Crypto, etc.). Orders are activated as soon as payment is confirmed.

Secure Transactions

Your security is our priority. We use 256-bit SSL encryption for all transactions. We do not store your full credit card numbers on our servers.

Subscription Management

Recurring services renew automatically to ensure no service interruption. You can cancel a subscription at any time from your dashboard to stop future billing.

Refund Policy

If a service fails to deploy due to a technical error, you will be automatically refunded. For other inquiries, please contact support within 24 hours of purchase.

SUPPORT

How Can We Help?

Our team is dedicated to your success. If you run into any issues or have questions about our services, here is how to reach us.

Email Support

Send us a detailed message and we'll get back to you as soon as possible.

info@thevaultguard.com

Service Guides

Detailed instructions for every tool we offer are listed below on this page.

Browse Guides ↓

The Vault Guard Business Website

A done-for-you business website: we design and build the site, run Google and Facebook ads with no markup on spend, write two blog posts a month, and keep improving it. Clients follow progress and send change requests from their Website Manager.

In This Guide

Getting Started Ongoing

Submit Your Brief

After ordering, open the Website Manager and fill in the short project brief: business name, what you do, phone, address, services, competitors, logo and brand colors, and your monthly ad budget.

We Build Your Site

Our team starts within one business day. The status moves from Brief needed to Being designed, then Ready for review once there is a preview link.

Review & Go Live

Look at the preview, send any changes, and approve. Your site goes live and the ads and monthly content start.

Change Requests

Send unlimited reasonable change requests from the Website Manager. Our team replies in the same thread and you get an email when it is done.

Monthly Deliverables

Two blog posts a month and ad reports are posted as updates in your Website Manager.

Multiple Sites

Each subscription covers one website. Order the product again for another business or location.

The Vault Guard SEO Services Guide

Get found on Google. Our expert team handles keyword research, content creation, and link building to drive qualified traffic to your website every month.

In This Guide

How to Order What Happens Next Local SEO Add-on Monthly Reports Frequently Asked Questions

Enter Your Website URL

Provide the full URL of the website you want to optimize (e.g., https://yourbusiness.com). This is the site where all SEO work will be performed.

List Your Target Keywords

Enter the main keywords and phrases you want to rank for on Google. These should be the search terms your potential customers use to find businesses like yours. For example: "plumber in Miami" or "best coffee shop downtown."

Add Competitors (Optional)

List any competitor websites you'd like us to analyze. This helps us understand your market and develop a strategy to outrank them.

Provide Site Login Details

We need admin access to your website (such as WordPress login credentials) to make on-page optimizations, install tracking tools, and publish new content.

Choose Your Package

Base SEO Package — Includes keyword research, on-page optimization, content creation, backlink building, and monthly reports.

Local SEO Add-on — Add this if your business serves a specific geographic area. Includes Google Business Profile optimization, local citations, and map pack optimization.

Complete Your Order

Review your order, apply a promo code if you have one, and submit payment. Our SEO team will begin working on your campaign immediately.

Phase 1: Foundation (First Month)

During the first month, our team builds the foundation for your SEO success:

Keyword & Competitor Research — We identify the best keywords to target based on search volume and competition

Full Website Audit — We analyze your site for technical issues and opportunities

Title & Meta Optimization — We optimize your page titles and meta descriptions for search engines

Google Analytics Setup — We install tracking to measure your traffic growth

Search Console Integration — We connect your site to Google Search Console for performance data

XML Sitemap & Robots.txt — We ensure search engines can properly crawl your site

Schema Markup Implementation — We add structured data to help search engines understand your content

Site Speed Improvements — We optimize loading times for better rankings and user experience

Phase 2: Ongoing Monthly Work

Every month after the foundation is complete, we continue growing your rankings:

New Optimized Content — Fresh pages and blog posts targeting your keywords

High-Authority Backlinks — Quality links from reputable websites to boost your domain authority

Performance Monitoring — We track your rankings and traffic continuously

Detailed Monthly Report — A comprehensive report showing your progress and all work completed

What's Included

If your business serves a specific geographic area, the Local SEO add-on helps you dominate local search results:

Google Business Profile Optimization — We optimize your listing for maximum visibility

Local Citation Building — We add your business to relevant local directories

Local Directory Listings — We ensure consistent business information across the web

Map Pack Optimization — We help you appear in the Google Maps "3-pack" results

This is essential for businesses like plumbers, dentists, restaurants, law firms, and any service that targets local customers.

Viewing Your Report

Each month, you'll receive a detailed report showing your SEO progress. To access your report:


  1. Log in to your account
  2. Click on Manage Services in the dropdown menu
  3. Find your SEO subscription card
  4. View your latest monthly report

What's in the Report

Your monthly report includes:

Keyword Rankings — Current positions for all your target keywords

Ranking Changes — Movement compared to previous months

Organic Traffic — Visitors coming from Google search

Traffic Growth — Comparison to previous periods

Backlinks Built — New links acquired that month

Content Created — New pages or blog posts published

Work Summary — Detailed list of all optimizations completed

Common Questions

How long until I see results? SEO is a long-term strategy. While we make foundational improvements in the first month, significant ranking improvements typically take 3-6 months for competitive keywords. You'll receive monthly reports tracking progress throughout.

What do you need from me to get started? We need your website URL, a list of services or keywords you want to rank for, and admin access to your website (like WordPress login) so we can make optimizations.

Who writes the content? Our professional content team writes all new pages and blog posts. Everything is optimized for your target keywords and written to convert visitors into customers.

What's the difference between on-page and off-page SEO? On-page SEO involves optimizing elements on your website (content, keywords, site speed). Off-page SEO involves building your site's authority through high-quality backlinks from other websites. We handle both.

Do I need the Local SEO add-on? If your business serves a specific area (like a plumber, dentist, or restaurant), yes. Local SEO helps you appear in the Google Maps results that show for local searches.

Can I cancel anytime? Yes. SEO is a monthly service with no long-term contracts. However, we recommend committing to at least 6 months to see meaningful results from the strategy.

How do I check my progress? Log in to your account, go to Manage Services, and view your SEO subscription card to access your latest monthly report.

The Vault Guard Reputation Management

Collect more 5-star reviews, manage every review in one inbox, respond with AI, and benchmark your reputation against competitors.

In This Guide

Getting Started Collecting New Reviews The Review Funnel Review Inbox & AI Replies Listings & Competitors Widgets, Reports & More

Logging In

1. Sign in through your account page and open Reputation Management.
2. The first time you log in, the Dashboard shows a setup checklist that walks you through each step below. It disappears once everything is done.

Adding Your Business

1. Click Locations in the sidebar, then "Add Location".
2. Choose "Find on Google" and start typing your business name — picking your listing adds the location, connects Google, and pulls in your existing reviews in one click.
3. If your business is not on Google yet, use "Add manually" and fill in your name, phone, website, and address.

Connecting Review Sources

Each location card shows three source slots: Google, Yelp, and Trustpilot.
1. Click "Connect" on a slot and search for your business — results are matched to your location's city automatically.
2. Pick your listing from the results and your reviews start syncing.
3. If a connection ever breaks, you'll get a bell alert so your review feed is never silently paused.

Dashboard Overview

The Dashboard shows your reputation at a glance: your shareable review link and QR code, a 30-day funnel summary (sent → rated → public reviews → negatives intercepted), your Reputation Score, total reviews, unread count, rating distribution, and sentiment. Use the location selector at the top to view one location or all of them — everything updates automatically.

Sending a Review Request

1. Click Collect Reviews in the sidebar.
2. Enter your customer's name and email and click "Send email invite".
3. The invite contains clickable stars — one tap takes them straight into your review funnel. If they haven't responded after a few days, one polite reminder is sent automatically.

Bulk Sending (CSV)

1. In Collect Reviews, paste a list or upload a CSV of name, email rows.
2. Invites send in batches with a live progress count, and you get a summary of sent, already-invited, unsubscribed, and invalid addresses.
3. Built-in guardrails protect your sender reputation: a daily send cap, no re-inviting the same customer within 14 days, and automatic unsubscribe handling.

Your Review Link & QR Code

Every location gets a permanent review link and QR code — find them on the Dashboard or in Collect Reviews. Share the link anywhere, download the QR for receipts, counters, or packaging, and use "Customize page" to set the theme, headline, and subtext your customers see.

Collecting From Your Website

In Collect Reviews, copy the embed snippet to put the review collector directly on your own website — it runs the same funnel as your link and QR.

How It Works

When a customer opens your review link, they pick a star rating first.
1. Happy customers (at or above your threshold) are sent on to leave a public review — on Google, Yelp, or Trustpilot if you've connected more than one.
2. Unhappy customers are shown a private feedback form instead. Their comments go only to you, so you can fix the problem before it becomes a public 1-star review. You're emailed immediately when private feedback arrives.

Setting Your Threshold & Branding

1. Go to Locations and click "Edit" on a location.
2. Choose when customers are sent to public review sites: only on 5 stars, 4+, or 3+.
3. Upload your logo and set your brand color — the funnel page and your invite emails carry your branding.

The Unified Inbox

Click Review Inbox to see every review from all connected sources in one place. Filter by location, platform, rating, sentiment, or reply status, search the text, and sort by newest, oldest, highest, or lowest. Unread reviews are badged in the sidebar; use "Mark all read" to clear them.

Replying with AI

1. Open a review and click the AI draft button — a reply is written for you in your brand voice.
2. Edit it if you like, then click "Copy & open to post" — it copies the reply and opens the review on the platform so you can paste and publish in seconds.
3. Once posted, the review shows a "You replied" confirmation in your inbox.

The AI Responder Settings

Click AI Responder to control how replies are drafted: choose Suggest (drafts on demand) or Auto (drafts qualifying new reviews automatically — never below your minimum rating without you), set your brand voice and signature, and write per-rating templates like a 5-star thank-you or a 1-2 star apology the AI adapts.

Negative Review Alerts

In Settings, set your alert email and threshold — you'll get a notification and email digest whenever a review at or below your threshold comes in.

Listings Health Check

Click Listings to audit your presence across Google, Yelp, Trustpilot, and Foursquare. You get a score out of 100, a live preview of your Google Business Profile with a completeness checklist (hours, photos, description, and more), and flags for name or ZIP mismatches across directories that can hurt local SEO. Audits refresh automatically.

Tracking Competitors

1. Click Competitors and search for a rival business on Google.
2. Their rating and review count are tracked over time and compared side-by-side with yours, so you can see exactly where you stand.

Putting Reviews on Your Website

Click Review Widgets and pick a style — grid, carousel, list, wall of love, spotlight, floating badge, inline badge, or recent-review popup. Configure the theme, minimum rating, and colors, then copy the embed code onto your site. There's no "powered by" branding on any widget.

Getting Stars in Google Search

Add the SEO rich snippet widget — it's invisible on your page but adds review schema so Google can show ⭐ star ratings next to your site in search results.

Reports

Click Reports for a client-ready reputation report over 7, 30, 90, or 365 days: new reviews, average rating, response rate, trend charts, sentiment, and highlights — with a print-optimized layout for saving as PDF.

AI Insights

Click Insights to see what customers keep mentioning: a summary, "what customers love," and "what to improve," each with counts — mined automatically from your review text.

Sharing Reviews on Social

Click Social, pick a great review, and it becomes a polished shareable image with a suggested caption. Optionally add an AI-generated background, then download the PNG and post it.